QUALITY POLICY: CORE PRINCIPLES
Our company’s goal—one we intend to pursue and guarantee over the long term—is ever-increasing customer satisfaction.
To achieve this, the Company is committed to improving its operations, organization, and services.
Such improvement requires the involvement and participation of everyone and is based on the following points:
1. Understanding how our sector evolves so that we remain at the forefront of the industry.
2. Each manager is responsible for coordinating their team members, guiding them toward continuous improvement.
3. Constantly bearing in mind that our customers’ satisfaction goes hand in hand with our own.
4. Instilling the corporate culture of continuous improvement in all staff members—applying it at every level—and emphasizing that taking care to do the job right the first time pays off by eliminating the need for rework.
5. Operating on the fundamental principle that the organization’s greatest asset is its people—with their experiences, strengths, and even their shortcomings.
6. Involving our suppliers in our improvement program, as they are a vital link in our production chain.
Olmo di Martellago, August 1, 2019
Carrozzeria Cipressina SRL
Management